Gallery
From Real People to Celebrities
Everyone’s Loving the Mardana Look!
Experience the comfort, confidence & class — captured in every happy face
What you need to know about some of the rules
Seeking an experienced customer service executive who has the technical and practical knowledge of customer service/relationship management process in a retail environment. The ideal candidate should be from a retail environment (online/superstore/discount), should be a proven self-starter who understands the nuances of customer service in a retail environment, for several fashion product categories (apparel, watches, eyewear, footwear, jewellery) The executive should have experience in multiple customer service support channels e.g. in-bound/outbound calling, e-mail, web chat etc. The customer service manager will collaborate with internal teams for a satisfactory user experience.
Responsibilities
Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels – e-mail, phone, web chat etc. Collect and collate customer feedback for inputting into further development of product and technology. Optimize the customer service function to provide best service at low cost (minimize the cost per service). Ability to provide feedback on website from the customer's point of view. Help the IT team on an on-going basis by making suggestions for enhancing the web shop, and IT middleware from a customer service perspective.
Free Shiping
Standard Shiping
Secure Payment
100% risk-free shopping
Special Campaigns
Guaranteed Saving
Customer Service
Give us feedback
Every fabric we offer goes through a careful selection and finishing process to ensure it meets the highest standards of comfort, durability, and elegance.
